Jobtrix
Key Responsibilities:
● Create, coordinate, and deliver world class Onboarding and Ongoing training to the Implementation – Enterprise Segment.
● Collaborate with the Business Manager in creating learning strategies for the Team.
● Work with the implementation team to identify areas where additional training would improve the team’s performance in terms of project delivery.
● Develop innovative learning programs to be delivered across different platforms – instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.
● Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them.
● Maintain learning modules by updating/revising it on an ongoing basis based on the updates from internal stakeholders.
● Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes.
● Ensure quality training is provided to the clients with doing QA of calls and documentation.
● Regularly do audits and address gaps of the implementation team with tools for support and additional training.
● Provide support and ensure process adherence.
● Bachelor’s Degree or equivalent work experience in the software industry.
● Minimum 5-7 years of experience as a Trainer in a corporate environment, with some relevant
Qualifications:
● Experience focused on product and process training.
● Excellent verbal and written communication skills.
● Experience working with remote teams.
● Strong time management and organisational skills with high attention to detail.
● Willing to work in MST shift.
