Refund Policy

1. General Refund Policy

Once payment has been successfully processed and service has been activated, NO REFUNDS will be issued under any circumstances, including but not limited to:

• Change of mind or decision
• Service not meeting expectations
• Lack of usage or non-utilization of features
• Business closure or change in requirements
• Technical difficulties on user's end
• Account suspension due to policy violations
• Cancellation before the end of billing period

2. Exception: Duplicate/Double Payments Only

If you have been charged twice for the same transaction:

1. Contact us immediately at support@jobtrix.in
2. Provide transaction IDs for both charges
3. Include screenshots of bank statement showing duplicate charges
4. We will verify the duplicate payment within 5-7 business days
5. Confirmed duplicate charges will be refunded within 10-15 business days

3. Subscription Cancellation

You may cancel your subscription at any time, however:

• No refund will be provided for the remaining period of your current billing cycle
• You will continue to have access until the end of your paid period
• Cancellation prevents future charges but does not trigger a refund
• You are responsible for canceling before the next billing date to avoid future charges

4. Service Downgrade

• Downgrading to a lower-tier plan does not entitle you to a refund of the price difference
• Downgrade takes effect at the start of your next billing cycle
• You continue to enjoy current plan features until then

5. Free Trial Conversions

If your free trial converts to a paid subscription:

• You are responsible for canceling before trial ends to avoid charges
• No refunds for forgetting to cancel before trial expiration
• Charges are clearly communicated at the start of trial

6. Service Interruptions

In case of service downtime or technical issues:

• No refunds will be provided for temporary service interruptions
• We will work to restore service as quickly as possible
• Service credits may be considered for extended outages at our discretion
• Force majeure events are exempt from any compensation

7. Fraudulent Transactions

If you believe your payment information was used fraudulently:

• Contact us immediately at support@jobtrix.in
• File a dispute with your bank or payment provider
• Provide police report or fraud documentation
• We will cooperate with authorities and investigate
• Refunds for fraud are processed after verification and at our sole discretion

8. Chargeback Policy

Important: Filing a chargeback instead of contacting us first may result in:

• Immediate account termination
• Ban from using Jobtrix services
• Reporting to fraud prevention databases
• Legal action for recovery of disputed amounts plus costs

Always contact us first at support@jobtrix.in to resolve payment issues.

9. Refund Processing Timeline

For eligible refunds (duplicate payments only):

• Investigation Period: 5-7 business days
• Approval Time: 2-3 business days after investigation
• Refund Processing: 7-10 business days to original payment method
• Bank Processing: 3-5 additional days depending on your bank

10. Refund Method

Approved refunds will be processed to:

• The original payment method used for the transaction
• Same account/card that was charged
• In the same currency as the original transaction

We cannot issue refunds to different accounts or alternative payment methods.

11. Non-Refundable Items

The following are strictly non-refundable:

• Setup fees or onboarding charges
• Custom development or integration work
• Training or consulting services
• Add-on purchases or one-time credits
• Enterprise contract commitments
• Any services already rendered or consumed

12. Contact for Refund Requests

To request a refund for duplicate payment:

• Email: support@jobtrix.in
• Subject Line: "Refund Request - Duplicate Payment"
• Include: Transaction IDs, payment date, amount, and proof of duplicate charge
• Response Time: Within 48 hours (business days)

13. Our Commitment

While our refund policy is strict, we are committed to:

• Providing excellent customer service
• Offering comprehensive product demos before purchase
• Transparent pricing with no hidden fees
• Clear communication of all terms before payment
• Prompt resolution of duplicate payment issues

14. Questions About This Policy

If you have questions about our Refund Policy:

Email: support@jobtrix.in

Company: Little Robin Technology Partners Pvt Ltd

By making a payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

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